Politeness Toolkit: Declining Offers with Finesse

Join us in this week's episode of Better English Better Business as my co-host Patric and I dive into the fascinating world of time, pronunciation, and customer relationship management (CRM). With our signature banter, we explore how a simple emphasis on syllables can transform verbs into nouns and vice versa, illustrating the power of pronunciation.

Shifting gears, we venture into the realm of CRM, unraveling the nuances of polite communication in English versus German. Discover the art of making requests and managing customer expectations while maintaining a high level of politeness. We share a treasure trove of phrases and vocabulary to navigate the intricacies of CRM, ensuring harmonious interactions and successful business relationships.

Guiding you through the cultural landscape, we unveil the differences between formal and informal language in English and German, a crucial skill when engaging with international clients. Drawing from our experiences, we emphasize the significance of genuine care and problem-solving in CRM. Learn how to provide unwavering support, bolster clients with compelling arguments, and build trust through transparent communication.

As we wrap up, we delve into an unexpected yet engaging discussion on the lifespan of parrots, adding a touch of fun to our insightful dialogue. With gratitude to Patric for his invaluable insights, we leave you eager for more, excited to embark on your journey to mastering English for better business. 

Tune in, learn, and excel – Better English Better Business awaits you!