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2. It was great until it wasn’t

In most organizations I have been exposed to around the world, bosses and supervisors still make all important decisions. The more important the decision, the more important the boss assigned to make the call. This is especially true of decisions that have financial implications. We still have bosses “above” the working people, filled with staff […] and supervisors who, without consulting workers, make decisions that dramatically affect their lives. Many layers of bosses and assistant bosses control the behavior and performance of the people below them. (Bakke, 2005, p. 47)

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